FAQ
Frequently Asked Questions
Common questions from Malaysian specifiers, grouped by topic. For specific project questions, contact our specifier desk.
Products & Specification
- Seven product types: homogeneous vinyl (healthcare/clean room), heterogeneous vinyl (office/hotel/retail/education), safety / anti-slip vinyl (wet areas/kitchens), ESD / conductive vinyl (data centre/OT), sports vinyl (badminton/gymnasium), acoustic vinyl (multi-storey buildings), and hygienic wall protection (hospital cladding, crash rails).
- Ex-warehouse stockist holding bulk-purchased inventory of Tarkett, Gerflor, LG Hausys (LX Hausys), Polyflor, Altro, Sangetsu and Armstrong commercial vinyl ranges. We are not the authorised Malaysian distributor for any of these brands. Stock is finite, first-come-first-served on ranges we currently hold. For new 2026/2027 collections or warranty-attached supply, source through the brand's authorised channel.
- Both. Supply-only for trade clients and contractors. Supply-and-install for end clients, installation by specialist crews with relevant SCORE rating.
- Homogeneous is a single-layer construction where colour and pattern run the full thickness, sandable, refurbishable, the standard for hospitals and clean rooms. Heterogeneous is multi-layer with a printed decor protected by a transparent wear layer, wider design range, used in offices, retail, hotels, education.
- Sheet vinyl is a continuous roll with few welded seams. LVT (Luxury Vinyl Tile) and SPC (Stone Polymer Composite) are click-lock or glue-down planks/tiles with joints at every plank edge. Sheet wins for clinical, sports and large continuous areas. LVT/SPC wins where plank aesthetic is required.
Compliance & Standards
- BOMBA reviews the building’s overall fire safety package, which includes floor coverings. The flooring product needs the right fire test certification (BS 476 Part 7 Class 1 OR EN 13501-1 Bfl-s1). Submit the manufacturer’s test certificate with the BOMBA submission. We provide certificate copies for all our ranges.
- Most of our principal ranges are SIRIM-verified or carry equivalent certification accepted by JKR. We provide certification documentation per range on request.
- Yes, most of our ranges are FloorScore-certified (the single VOC certification accepted by both GBI and GreenRE). Many also have EPDs published. Recycled content disclosure available on request.
- We route installation through CIDB-registered partner contractors where the project requires that grade. Specify the minimum SCORE rating in your tender (G4-G7) and we will assign a partner that holds the rating. Government and healthcare projects with CIDB SCORE requirements are no problem.
- KKM Hospital Planning Norms 2023 (published April 2024 by KKM Engineering Services Division) sets functional requirements area-by-area. KKM does not name specific brands; tenders use reference products with "or approved equivalent".
Pricing & Lifecycle
- Material ranges roughly RM 8/sqft (entry heterogeneous) to RM 65/sqft (premium homogeneous with ESD). Supply-and-install adds RM 8-25/sqft depending on welding, coving, subfloor prep and access. Detailed pricing breakdowns by product type are available on each /products/ page and in the relevant specification guides.
- Heterogeneous vinyl 7-12 years in commercial use. Homogeneous vinyl with PUR finish 15-20 years with sand-and-buff refurbishment cycles. Sports vinyl (Taraflex etc.) 10-15 years.
- Manufacturer warranty 10-15 years on most premium ranges. Installation warranty 2-5 years from the contractor, depending on scope.
- Three line items often surprise specifiers: old floor removal, self-levelling compound, and skirting renewal/coving. Our quote breaks each out separately.
Sector-Specific
- Yes: ESD homogeneous vinyl (Tarkett iQ Toro SC, Gerflor Mipolam EL5 or equivalent) per EN 1081, with heat-welded seams and coved skirting, is the standard for KKM-compliant OTs.
- For competition: Taraflex Surface 6.7 or 7.0 (BWF Level 1). For recreational courts: Taraflex Sport M Performance or Tarkett Omnisports. All are BWF-approved sports vinyl.
- Yes when specified as FloorScore-certified low-VOC commercial vinyl. Smoother than tile, easier to clean than carpet, soft underfoot, no respirable VOCs.
- Public-area and non-clinical zones, yes, with phased installation and after-hours work. Operating theatres and ICU, no, the area must be decanted. Hotel renovations, yes, phased room by room.
Installation & Maintenance
- Typical hospital ward: 2-3 days per ward. Operating theatre: 2-3 days. Office (1,000 sqft): 2-3 days. Hotel room: 1.5 days each. Badminton court: 3-5 days.
- Heat welding is the process of seam-treating vinyl by grooving the seam, then filling with a heat-melted colour-matched PVC welding cord, creating a continuous surface. Standard for healthcare and wet zones.
- A vinyl skirting where the floor curves up the wall (using a cove former) instead of meeting at 90°. Eliminates the floor-wall joint for easier cleaning and infection control. Standard in clinical and wet zones.
- Daily damp mop with neutral pH cleaner. Weekly auto-scrubber on large floors. Annual buff/burnish for PUR-finished homogeneous. Stripping/re-sealing every 2-3 years for non-PUR ranges. Never use silicone polish on ESD or safety vinyl.
Service Areas & Process
- Yes. We supply nationwide ex-warehouse. Installation crews cover the Klang Valley directly; for Johor, Penang, Melaka, Sabah and Sarawak we work with regionally based specialist installation partners.
- Yes, samples within 5 working days for in-stock ranges. Architectural sample boxes (multiple swatches) within 7 working days.
- Yes, free of charge for projects where we are being considered as a supplier. We draft model spec language for the relevant section of your tender document with all the standards references properly cited.
- Specification support within 1 working day. Sample dispatch within 5 working days. Pricing for budget purposes same day; firm quotation within 3-5 working days depending on tender complexity.
Need specification support for a Malaysian project?
Free specification support, samples within 5 working days, BIM/CAD library, ready-to-copy clause templates. We respond within one working day.